The BCI World 2016 Programme Committee

We look forward to welcoming you to this year’s BCI World 2016 Conference and Exhibition in November in London.

Building on last year’s theme of ‘how to rise to the resilience challenge’, this year our theme is ‘preparing for a changing landscape’, where the conference programme will focus on practical, collaborative strategies to build organizational resilience. We know from extensive research that delegates come to the conference to learn, to network and share ideas. We have designed a programme to cater for all levels of continuity and resilience professional, from the newcomer to the seasoned expert. We offer opportunities to hear from new and exciting speakers from around the world, to debate the topics that matter, and to be part of facilitated discussions.

We have received a lot of excellent submissions and have invited some high calibre speakers that we look forward to sharing with you as we continue to develop and refine the programme. I am grateful to all those who have already provided input into this year’s programme and to the international programme committee who are busy reviewing and commenting on the submissions.

We hope you will secure your place at what will be a world class event not to miss, we look forward to seeing you there! 

The BCI World Conference Programme Committee 2016

Deborah Higgins MBCI - Chair

Martin Caddick, MBCI

Director, Business Resilience at PwC

Martin Caddick leads PwC’s award-winning Resilience team, covering Business Continuity, Crisis Leadership, IT Disaster Recovery, and Organisational Resilience. He has worked with organisations of all sizes, from global corporations to small local businesses, helping  them to build sustainable resilience through a pragmatic and flexible approach.

Martin leads thinking on Enterprise Resilience, and members of his team are active in formulating standards and contributing to thought-leadership with the BCI, ISO, BSI, UN, WEF, IoD, and Airmic, amongst others.

Martin is a member of the Business Continuity Institute and the Institute of Operational Risk. He sits on the 20-20 Strategy ‘think tank ‘ of the BCI and is a member of the advisory board for the Resilience Network of London First. He is a regular public speaker and media commentator.

Gianna Detoni, AFBCI

President & Founder of PANTA RAY (Gold Corporate Partner of the BCI)
BCI Italian Forum Leader

Thanks to her experience of over thirty years in a Global Bank, Gianna Detoni is among the leading experts in techniques of Risk Resiliency. In 2009, Gianna founded PANTA RAY and created the advisory and training programs on Crisis, Business Continuity and Organizational Management.

Gianna is AFBCI - the only person in Italy holding the certification at that advanced level. She is a licensed trainer of the BCI courses and contributed to the development of the 2013 GPG. In 2014, the BCI nominated her BCI Italian Forum Leader.

Gianna is Professor of Business Continuity in Master Programs at the Universities of Verona and Rome.

Brian Henry BSc CMC, FBCI

Certified ISO22301 Lead Auditor
Certified ISO22301 Lead Implementer

Brian has been involved in business and Information Technology since 1970, and practiced as a Management Consultant for over 30 years, providing support to management on a wide range of business systems issues. These include Security, Business Continuity, Risk and Impact Assessment, Contract Risk Management, Organisational Restructuring and Strategic Planning. Brian is a Fellow of the Institute of Management Consultants of Australia. He is also a Fellow of the Business Continuity Institute in London, and has practiced in the field of Business Continuity since 1986. He holds a B.Sc degree from the University of Cape Town and Diploma in Business Management. Brian is certified as a Lead Auditor and Lead Implementer for the ISO-22301 Standard and facilitates the PECB ISO-22301 training courses. He has lectured in in Knowledge Management at the Tshwane University of Technology, and also delivers the Caridon Academy training courses and workshops.

He is the founder of The Caridon Group, a company providing Business and Systems Consulting, with specialist skills in Governance, Compliance and Risk.

Deborah Higgins, MBCI

Head of Learning and Development at The BCI

Deborah joined the BCI as Technical and Learning Manager in April 2012. She gained a First Class honours degree from Kingston University London in 1996. She has experience in Emergency Management, Corporate Project Management and Business Continuity Management at a strategic level in Canada and the UK. She has experience in the Risk and Finance sector, and as a Senior Consultant in Business Continuity. Deborah’s role at the BCI is as the technical expert for continuity and resilience. She also represents BCI Members on national and international standards bodies technical committees for societal security. Deborah produced the BCI world conference programme in 2014 and 2015 and is Chair of the 2016 programme committee. 

Willem Hoekstra, M, MBA, AFBCI, BCCE

Head of BCM, Asia Ex-Japan, Nomura International Ltd
Forum Lead BCI Hong Kong
Chair Hong Kong Financial Services BCM Forum
President Continuity Group Asia Ltd

Willem A. Hoekstra started his career with ABN AMRO bank in 1998, running Management Accounting and other COO projects. In 2001, he met with Business Continuity Management for the first time. He has since run BCM programs for Head Office as well as Regional environments in consecutively ABN AMRO, RBS, Societe Generale and currently Nomura, where he is also responsible for Corporate Security. Willem holds an MBA, a Dutch master’s degree in Communication Science, and a Propeadeuse degree in Economics. He has both presented and participated at numerous conferences and seminars on BCM and related topics, around the globe. Willem is currently Chair on the HK Financial Services BCM Forum, and Hong Kong forum leader of the BCI.

Christopher Horne, MBCI

Assistant Vice President, Information Technology Governance, Vendor Management, Security and Business Continuity at CIBC Mellon

Christopher Horne is responsible for overseeing the development, implementation, maintenance and continuous improvement of CIBC Mellon’s information technology governance, vendor management, corporate security and business continuity programs.  He is the lead coordinator for CIBC Mellon’s emergency response, incident management, business recovery, service continuity and disaster recovery planning.  Christopher was responsible for leading CIBC Mellon’s effort to align its Business Continuity program to the ISO standard for Business Continuity Management Systems (ISO 22301:2012), which culminated in the company's 2015 certification to the standard by the British Standards Institution (BSI).

Christopher has more than 13 years of business continuity experience, with a career spanning business continuity operations in the retail, energy, banking, and financial services industries. He has been responsible for Canadian and North American Business Continuity programs, and has also coordinated planning efforts with parent organizations located in the United Kingdom and the United States.  Christopher is a Member of the Business Continuity Institute (MBCI), a Certified Business Continuity Planner (CBCP), a Certified Information Systems Security Professional (CISSP), and is Certified in Risk and Information Systems Control (CRISC).  

Christopher has been actively involved in the Business Continuity Institute in Canada since 2005. He has volunteered with the Ontario Greater Toronto Area (GTA) forum in various positions and previously held the Canadian Chapters Communication Coordinator role from November 2006 to September 2008. He is the current GTA forum leader and became the President of the Business Continuity Institute’s Canada Chapter in June of 2014.

Mahmoud Marzouk, MBCI, CBCP, CBCA, CRCMP

SO 22301:2012 Lead Auditor and SMS – ISO 27001:2005 Internal Auditor
Manager Business Resilience at Qatar Airways Group

Mahmoud Marzouk is one of the team that has responsibility to create, maintain and test business continuity plans across the organization. He was a business continuity section head at Xceed Contact Center - Egypt - and was responsible for aligning its BCM Programme to BS25999.  Mahmoud led the team who achieved BS25999 for Xceed.

Mahmoud has over 15+ years experience of cross functional experience in delivering optimal values in high growth environment across Business Continuity management, Governance, Audit, Compliance and Risk Management and is exposed to a wide range of industries and clients. He had joined different Global and Middle East Awards judging panel for the Business Continuity. Moreover, he was a member of the working committee which produced the first Qatar BCM Guideline in May 2015.  

Mahmoud has a degree in general science from Cairo University, Egypt.

James McAlister, FBCI

Vice Chair of the Business Continuity Institute (BCI)
Director of Crisis Prepared Limited an organisational resilience consultancy.

James is a former police officer with over 30 years experience in Business Continuity, Civil Protection, Crisis / Emergency Management, Security, Firearms, Public Order and Training.

James has advised, planned and contributed to many operations and exercises throughout the UK and internationally including political party conferences, major sporting events, VIP visits, counter terrorism operations, public order events and environmental / man-made disasters.

James is a UK Government member of the European Union Civil Protection Team; was the first UK member to be deployed on an international mission - China Earthquake 2008 and was the Deputy Team Leader for the Super Typhoon Haiyan Mission - Philippines 2013.

He is a training consultant for a number of EU governmental agencies including the Danish Emergency Management Agency, Swedish Civil Contingencies Agency, Spanish Civil Protection School and the German Ministry of the Interior.

He has a Masters Degree and Diplomas in Business Continuity Management & Education; is a qualified further / higher education teacher, BCI Approved Instructor and ISO 22301 Lead Auditor.

He is a Fellow of the Business Continuity Institute and Institute for Civil Protection & Emergency Management

James has won a number of prestigious awards including the CIR Magazine ‘Public Sector Continuity Manager of the Year Award’ on two occasions 2009 & 2011, the BCI ‘European Public Sector Business Continuity Manager of the Year 2014’ and a 'Highly Commended’ at the BCI Global Awards 2014.

Sarah McDonald, MBCI

Director in Risk Advisory at Deloitte Australia.

Sarah is a highly skilled professional equipped with a range of technical and business resilience skills. She is experienced in dealing with incidents and crises and has been a crisis management team member for the past 10 years. She has provided travel security advice and risk assessment for a wide range of locations. She has managed business continuity planning for large multi-site organisations for the past 10 years complying with various regulatory obligations and has a comprehensive knowledge of regulatory standards and best practices. She has experience reviewing, designing and implementing end to end recovery strategies and has tested an array of scenarios for a wide range of audiences. A responsive and reliable leader, who has managed live incidents, coordinated annual recovery tests, and facilitated scenario based testing for senior management.
Sarah is also the New South Wales Board Area Representative for The BCI Australasian Chapter. Before joining the Australasian Board, Sarah spent 18 months as part of the New South Wales Forum Team.
She holds a Master in Business Administration from UNSW, is a certified BCI member and in 2014 was awarded the BCI Australasian award 'Business Continuity Manager of the Year'.

Heather Merchan, MBCI

Global Business Continuity & Crisis Management Lead at Deloitte

Heather is the Global Business Continuity & Crisis Management Lead at Deloitte defining the firm’s strategic approach to their internal business continuity capability and helping the DTTL network of firms build bespoke resilience strategies and programmes to protect their people and continue to serve critical business needs in the event of a crisis.  Heather moved to the US in May 2015 to assume her current role. Prior to this she held various roles at Deloitte UK, in the internal security function and formerly in Enterprise Risk Services, advising clients on business continuity management.  She has worked with a wide range of organisations including Government, global financial institutions, manufacturers, healthcare service providers and real estate.  A personal highlight is her work leading up to, and during, the London 2012 Olympic and Paralympic Games.  She holds an Executive MBA from Imperial College London, with specialisms in entrepreneurship and customer focused strategy, is a Member for the Business Continuity Institute (MBCI) and an elected Member of the BCI USA Chapter Board.

Matthias Rosenberg, MBCI

CEO of BCM Academy GmbH
Leader of the BCI Forum in Germany for 11 years
Organizer of the German BCI Congress

Next Event

BCI World 2017
November 2017
London, UK

About us

BCi World is organized by the Business Continuity Institute. Established in 1994, the BCI has established itself as the leading membership and certifying organization for Business Continuity professionals worldwide. Stay connected with us:


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